Vacancy | Travel Specialist

GOZO OFFICE

Due to our growth, we at Travel Mall / FCM, are currently looking for an enthusiastic, passionate individual to join our Operations team in our Gozo Office.

Our ideal candidate will have a minimum of 2-year travel consulting experience, understand what excellent service means for customers, be a travel industry oriented. You’ll like working in a team environment, but also comfortable working autonomously.

You’re someone who enjoys being part of a company with a serious focus on keeping employees happy, productive, and supported. This is a fantastic opportunity for the right candidate who wants to pursue or build a career for themselves in the travel industry.

Key components of this role:

  • Delivering a strong service consistency through operational practices.
  • Ensuring our service offerings to our clients is world class
  • Displaying a high level of operational knowledge.
  • Working as an operational member within the business
  • Collaborating with their colleagues
  • Building a strong and brighter future for Travel Mall

Key Attributes:

  • Demonstrate a positive attitude, motivation and adherence to our processes.
  • Intuitive-Forward thinking and able to identify business needs in advance and take steps to improve
  • Effective communication-Demonstrate excellent, open and honest communication internally and externally.
  • Multi-tasking-Able to manage time effectively to complete all tasks in a timely manner, maximising productivity
  • Product knowledge-Knowledge of products and the desire to continue learning
  • Detail orientated-Attentive to client and traveller’s needs. Ability to actively listen and interpret requirements and provide sound and constructive information and options for travel
  • Team Player-Ability and desire to work collaboratively with internal and external stakeholders, both independently at times and within a team environment

Qualifications / requirements:

  • Previous solid experience as a Travel Consultant
  • Strong GDS experience, Amadeus
  • A flexible team player, always willing to help and taking on extra work when required
  • To prioritise the workload to ensure deadlines are met without supervision, whilst always working efficiently and calmly
  • A sharp eye for detail and accuracy & the skill to manage a high volume of bookings
  • Excellent written and verbal communication skills
  • A track record of excellence in customer service
  • Strong airfare / change processes

Kindly apply by sending a covering letter together with your CV to info@travelmall.mt by not later than Friday 22 September 2023